How Can We Help You

Frequently Asked Questions (FAQ)

Trouble Buying the Book

Did you Register to buy the book, but had trouble finalizing payment?

Unfortunately, Microsoft now blocks emails from businesses/people who use Non-Microsoft email providers (Amazon SES, Digital Ocean).  This means Microsoft email accounts may not operate correctly for many emails and web services on the web (including registration plugins).

If you have issues finalizing a payment after registering, please email us and we will activate it manually and send a paypal invoice. We are from Australia so there may be a time delay in our response depending on time zones. We apologize for the inconvenience and hope Microsoft will reverse this decision which is causing disruption to many online services.

Trouble Accessing your Book

Sorry if you have had difficulty accessing the book…lets get you on track by trying the following:

Accessing Book after Purchase (First Time Access)

When you purchase the book you should be taken to a “Access Book” page which contains the link to your book.  Please note the access is provided via a web page and not an email. Some devices may direct you to this “Access Book” page directly, whilst others will create a separate tab on your device which you need to locate and click into.

This occurs the first time you purchase the book, then afterwards you access the book via the website login- see below.

Accessing Book Normally (After initial Purchase)

Normal access to your books can be obtained via logging into (top right hand corner) .Once you are logged into your account, click on the subscription tab to view the link to your book.

Device or Browser Issues

On rare occasions, caching (refreshing  function) and device conflicts can temporarily prevent access to a login (good to remember for all logins). Please try the following steps:

– Close and restart your browser (or use a different tab) and log into site again ( -top right hand corner).

– Go  to your browser settings/options and delete your browser history (including clearing your cache), then try the link again.

– Repeat this process with a different browser (ie switch between chrome/explorer/firefox).

– Repeat this process with a different device.

Contact Us if you Still have Access Issues

If the above things don’t work, please Contact Us and we will look into to it ASAP. If possible please provide us with as much detail about when you first experience the problem or provide a snippet (using snipping tool) of the error message/issue. This will greatly assist us in having IT identify and correct the issue.

Activating Discount Code

Once you type in the coupon code press “Enter” followed by clicking  “Sign up”. This will active coupon prior to purchase.

Resetting your Password

Go to the Login page of Click the “Forget Password” link and follow the prompts.

Alternatively you can login to your account (see above) and change your password by clicking the “Change Password” link at the bottom of the page.

Providing a Testimonial

If you think we have helped you out on your journey to be an independent insect breeder, we would appreciate a testimonial so other know what we do.

Please send through your testimonial (one or two sentences are best) to our Contact Us page.  Please advise how much of your name details you like to make public, for instance :

  • First name (i.e John), full name (i.e John Smith), anonymous
  • With Initials (J.Smith)
  • Company or no company name
  • Location, no location (i.e Sydney, Australia)

Satisfaction Guarantee

We offer a Satisfaction Guarantee.

If you are not satisfied with your purchase and wish for a refund please advise us from our Contact Us page. We will then refund 100% of your purchase cost.

You are not required to advise why you wish for a refund, however if you wish to provide us with constructive feedback, we appreciate the feedback.

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